The organization shall determine,
collect and analyze appropriate data to demonstrate the suitability and
effectiveness of the Quality Management System and to evaluate, where
appropriate, continuous improvement opportunities in the Quality Management
System.
The
analysis of data will provide information on the customer
satisfaction, conformity to
product requirements, trends of the processes, opportunities for preventive
actions and suppliers.
Do not forget, you have to have a system and
to be able to demonstrate the system, irrespectively if is an integrated management
system or not.
4
Your-Quality
is not a simple article website nor is it a place where you will find the
documents you can implement, but it is a place where you will find effective
techniques that are backed by standards and industry best practice and that are
presented in obvious and understandable format.
During
the management review meetings, the quality assurance program is evaluated and
the Senior Management is analyzing the issues of non-compliance in areas of the
organization that impact quality of production or service and assess the level
of work safety achieved.
Such
reviews ensure appropriate corrective actions have been implemented and additionally
the implementation is monitored for effectiveness.
The
management will identify appropriate actions to be taken regarding the
following issues:
§improvement of the effectiveness of the quality management system and
its processes;
§improvement of product related to customer requirements;
§resource needs to satisfy quality production or services requirements,
environment and work safety.
Responsibility
for required actions is assigned to members of the management review team. Any
decisions made during the meeting, assigned actions and the respective due
dates are recorded in the meeting minutes.
Do not forget, you have to have a system and
to be able to demonstrate the system, irrespectively if is an integrated management
system or not.
4
Your-Quality
is not a simple article website nor is it a place where you will find the
documents you can implement, but it is a place where you will find effective
techniques that are backed by standards and industry best practice and that are
presented in obvious and understandable format.
Want to know more?
Management Review Meeting
Ordinary Management Meeting
Compliance with Requirements of International Standard Organization
The
company has to be organized on a management system. This system has a four
steps iterative management method to plan, do, check and act. The quality
assurance program helps to implement the management method and to detect the
areas where improvement is needed.
As
I already stated the company has to be based on written procedures for
administrative and operational activities. Quality Assurance is checking that
everything which is performed in a company is already written and this in in
accordance with internal requirements (according company policies) and external
requirements (according customer satisfaction, product limitation and
national regulations)
It
should be a standardized way of developing procedures in order to demonstrate a
system. Also each procedure has to be approved by the Compartment Manager and
by the General Manager.
The
next step is to implement the procedures, that means to demonstrate through
registrations and reports that the procedure is working according to the requested
standards.
It
is simple to make a list of all activities (processes or services) your company
is performing. For each one write down the main tasks and put it in the same
format. Then try to check if all you have enumerated is applied by the responsible
person.
Try
to identify a written form in which another person certifies that the product
or service was done accordingly. If your process is allowing it, the best would
be that the customer should certify this process or in case it is not the final
product, then the responsible senior of the employee.
In
this way you started to implement the quality management system. Then you have
to identify all requirements related to the process and implement them also in
the same procedure. It is not difficult but you have to be consequent.
After
you established the process as documented and implemented; now it comes the
time to check it. This you can achieve through the audit plan.
Fulfilling
all this tasks, now you can go back through the management review meeting and
identify all areas which are not in conformity with stated standards and in
which direction the management should act in order to be more competitive.
Do
not forget, you have to have a system and to be able to demonstrate the system,
irrespectively if is an integrated management system or not.
4 Your-Quality is not a simple article
website nor is it a place where you will find the documents you can implement,
but it is a place where you will find effective techniques that are backed by
standards and industry best practice and that are presented in obvious and
understandable format.
The company periodically measures
its performance and customer satisfaction. The
allocated data and measurements are converted into statistics and information
in order to ensure conformity and improvement of the quality management systems.
As one
of the measurements of the performance of the quality management system is to
monitor information relating to customer perception as to whether the
organization has fulfilled customer requirements. The method for obtaining and
using this information is identified in the customer focus and the management responsibility.
In this way, the customer is able
to check the performed quality of product and services which they received and issue
recommendations for any improvement which should take place in order to measure and improve the customer
satisfaction.
The customer satisfaction can be
measured through means as: surveys, customer data on delivered product quality,
user opinion surveys, lost business analysis, compliments, warranty claims or
dealer reports. The results of these data are statistically analysed for
discussions in ordinary management meetingsand management review meetings and suitable actions are taken accordingly.
Do
not forget, you have to have a system and to be able to demonstrate the system,
irrespectively if is an integrated management system or not.
4
Your-Quality
is not a simple article website nor is it a place where you will find the
documents you can implement, but it is a place where you will find effective
techniques that are backed by standards and industry best practice and that are
presented in obvious and understandable format.
The
company shall have a quality assurance program that provides auditing and evaluation
of the management system to ensure the company is:
Complying with
applicable regulations and requirements in order to meet customer satisfaction
Satisfying stated production
and operational needs;
Identifying
undesirable conditions and areas requiring improvement;
Identifying hazards
to production and operations.
The
quality assurance program is applied throughout the organization and is
typically structured to define:
·Audit frequency
·Audit initiation, including scope and objectives
· Planning and preparation, including audit plan and checklist
development
·Observation and gathering of evidence
· Analysis, findings, actions
· Reporting and audit summary
· Follow-up and close out
In
order to be able to analyze a system you have to elaborate written procedures
for all administrative and operational activities. The reason behind is not to apply
every day another way of fulfilling your job according your mood.
These
procedures will allow you to make sure that all the activities which you are
developing are performed by all personnel in the same way and will satisfy the
customer with the same quality, irrespectively if it is performed by employee A
or employee B, Monday or Sunday.
It
should be a standardized way of employingpersonnel (see provision
of resources)for example based on the best practice you
think is applying to your company type. Examples: for companies build in poor
geographical areas you have to select your personnel according the school
degrees they have. In some companies the employees have to know a foreign
language as the customers are foreigners or the product. In other companies
with a high valuable product you should additional check the background of the
further employee.
This
type of procedures should be for training, safety of work, operational.
Do
not forget, you have to have a system and to be able to demonstrate the system,
irrespectively if is an integrated management system or not.
4
Your-Quality
is not a simple article website nor is it a place where you will find the
documents you can implement, but it is a place where you will find effective
techniques that are backed by standards and industry best practice and that are
presented in obvious and understandable format.
