Your Quality
The
company shall have a quality assurance program that provides auditing and evaluation
of the management system to ensure the company is:
- Complying with applicable regulations and requirements in order to meet customer satisfaction
- Satisfying stated production and operational needs;
- Identifying undesirable conditions and areas requiring improvement;
- Identifying hazards to production and operations.
The
quality assurance program is applied throughout the organization and is
typically structured to define:
·
Audit frequency
·
Audit initiation, including scope and objectives
·
Planning and preparation, including audit plan and checklist
development
·
Observation and gathering of evidence
·
Analysis, findings, actions
·
Reporting and audit summary
·
Follow-up and close out
In
order to be able to analyze a system you have to elaborate written procedures
for all administrative and operational activities. The reason behind is not to apply
every day another way of fulfilling your job according your mood.
These
procedures will allow you to make sure that all the activities which you are
developing are performed by all personnel in the same way and will satisfy the
customer with the same quality, irrespectively if it is performed by employee A
or employee B, Monday or Sunday.
It
should be a standardized way of employing personnel (see provision
of resources) for example based on the best practice you
think is applying to your company type. Examples: for companies build in poor
geographical areas you have to select your personnel according the school
degrees they have. In some companies the employees have to know a foreign
language as the customers are foreigners or the product. In other companies
with a high valuable product you should additional check the background of the
further employee.
This
type of procedures should be for training, safety of work, operational.
Do
not forget, you have to have a system and to be able to demonstrate the system,
irrespectively if is an integrated management system or not.
4
Your-Quality
is not a simple article website nor is it a place where you will find the
documents you can implement, but it is a place where you will find effective
techniques that are backed by standards and industry best practice and that are
presented in obvious and understandable format.
Want
to know more?
Monitoring and Measurements of the Process
Monitoring and Measurements of the Services
Responsibilities of the Quality Manager