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Your Quality

The company shall have a quality assurance program that provides auditing and evaluation of the management system to ensure the company is:

• Complying with applicable regulations and requirements in order to meet customer satisfaction
• Satisfying stated production and operational needs;
• Identifying undesirable conditions and areas requiring improvement;
• Identifying hazards to production and operations.

The quality assurance program is applied throughout the organization and is typically structured to define:

·         Audit frequency

·         Audit initiation, including scope and objectives

·         Planning and preparation, including audit plan and checklist development

·         Observation and gathering of evidence

·         Analysis, findings, actions

·         Reporting and audit summary

·         Follow-up and close out

In order to be able to analyze a system you have to elaborate written procedures for all administrative and operational activities. The reason behind is not to apply every day another way of fulfilling your job according your mood.

These procedures will allow you to make sure that all the activities which you are developing are performed by all personnel in the same way and will satisfy the customer with the same quality, irrespectively if it is performed by employee A or employee B, Monday or Sunday.

It should be a standardized way of employing personnel (see provision of resources) for example based on the best practice you think is applying to your company type. Examples: for companies build in poor geographical areas you have to select your personnel according the school degrees they have. In some companies the employees have to know a foreign language as the customers are foreigners or the product. In other companies with a high valuable product you should additional check the background of the further employee.

This type of procedures should be for training, safety of work, operational.

Do not forget, you have to have a system and to be able to demonstrate the system, irrespectively if is an integrated management system or not.

4 Your-Quality is not a simple article website nor is it a place where you will find the documents you can implement, but it is a place where you will find effective techniques that are backed by standards and industry best practice and that are presented in obvious and understandable format.

Want to know more?

Monitoring and Measurements of the Process

Monitoring and Measurements of the Services

Responsibilities of the Quality Manager