How to think

How to think

The company has to be organized on a management system. This system has a four steps iterative management method to plan, do, check and act. The quality assurance program helps to implement the management method and to detect the areas where improvement is needed.

As I already stated the company has to be based on written procedures for administrative and operational activities. Quality Assurance is checking that everything which is performed in a company is already written and this in in accordance with internal requirements (according company policies) and external requirements (according customer satisfaction, product limitation and national regulations)

It should be a standardized way of developing procedures in order to demonstrate a system. Also each procedure has to be approved by the Compartment Manager and by the General Manager.

The next step is to implement the procedures, that means to demonstrate through registrations and reports that the procedure is working according to the requested standards.

It is simple to make a list of all activities (processes or services) your company is performing. For each one write down the main tasks and put it in the same format. Then try to check if all you have enumerated is applied by the responsible person.

Try to identify a written form in which another person certifies that the product or service was done accordingly. If your process is allowing it, the best would be that the customer should certify this process or in case it is not the final product, then the responsible senior of the employee.

In this way you started to implement the quality management system. Then you have to identify all requirements related to the process and implement them also in the same procedure. It is not difficult but you have to be consequent.

After you established the process as documented and implemented; now it comes the time to check it. This you can achieve through the audit plan.

Fulfilling all this tasks, now you can go back through the management review meeting and identify all areas which are not in conformity with stated standards and in which direction the management should act in order to be more competitive.

Do not forget, you have to have a system and to be able to demonstrate the system, irrespectively if is an integrated management system or not.

4 Your-Quality is not a simple article website nor is it a place where you will find the documents you can implement, but it is a place where you will find effective techniques that are backed by standards and industry best practice and that are presented in obvious and understandable format.

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